Effective date: Sep 12, 2026
This Payment and Refund Policy explains how payments and refunds work for Guri subscriptions and platform charges. Tenant rent, deposit, and property-related refunds are managed by the relevant landlord, property manager, or organization through their own tenancy and accounting process.
1. Subscription payments
Organizations may pay for Guri by the payment methods shown on the platform, such as M-Pesa, card, bank transfer, or another supported method. Subscription access, limits, and billing cycles depend on the selected plan.
2. Failed or late payment
If a subscription payment fails or remains unpaid, the organization account may be placed in read-only access, suspended, or terminated according to the platform notices shown to the account holder.
3. Refund requests for Guri charges
A refund may be considered where there is a duplicate payment, billing error, failed activation after payment, or another verified platform issue. Refunds are reviewed against the account records, payment confirmation, usage, and applicable law.
4. Non-refundable items
Fees may not be refundable where the paid subscription period has already been used, the account has breached the Terms of Service, or the charge relates to a third-party cost that has already been incurred, unless the law requires otherwise.
5. Tenant payments and deposit refunds
Guri records and workflow tools may help organizations track tenant payments, credits, invoice forgiveness, deposit refunds, and bank reconciliations. The money remains the responsibility of the organization or payment provider handling the transaction. Tenants should contact their landlord, property manager, or organization for property-level refunds.
6. How to request help
For a Guri subscription billing question or suspected billing error, email support@guri.liamsi.app with the organization name, payment date, amount, payment reference, and a short explanation.